Have a great idea? We want to know.  The iOps360 platform is not a static product.  The platform has grown with requests from agencies just like yours.  Most feature requests are completed with out any cost to you.  This business model pushes the system to grow and make a better product for all customers.

Here are a few of the latest changes and upgrades to the platform:

May 2018

  • Public Classes – You can designate classes as Public to allow Non-BGSolutions users to sign up for the class up to a max of x users.  The public classes have a special Calendar & Link that only people who have the link can view the classes.  You can also embed the Public calendar on your Website to maximize your instructors time and increase outreach / marketing. Read More: Public Classes
  • Email / Notifications – The two way SMS/Text feature is now up and running.  You can send commands to the SMS phone number to get your schedule, see open shifts, and more.  Setup by clicking the SMS Enroll button in your profile. Read More: SMS Text Setup
  • Education Automatic Sync – The Continuum, National Registry of EMTs, NC Board of Nursing, and NC Respiratory Care Board syncs are all active.  The Education module will Automatically sync your user’s credentials and place the information in the Education Verification queue.  Read More: Education Sync
  • Education – Fire Department Training – Added a Training section to allow users to self document their training and Education hours.  Each user role has yearly quotas that will track the users’s hours and record progress towards their Education hours goals (Company, Driver Facilities, etc) Read More: Training Module
  • Notification System – Added the notification bell & compliance section to allow you to send notifications to users that do not email/text users.  Used for non-critical communications when the user logs in to the scheduler.  Records when users open the message to ensure compliance. Read More: Notifications
  • Memos Section – Post new Memos and Documents on the dashboard for users to review.  Useful for policy changes and important documents.  Read More: Dashboard Memos
  • Schedule – Mobile improvements to schedule editor.  Time Off Request categories can be marked as Admin only to prevent users from selecting these types
  • Shift Swaps – Added second Supervisor approval and ability to ‘Give Away’ a shift
  • Education – Skills – Admins can now Mass Add Skills to a group of users – ie Skills Checkoff day
  • Education – Class Roster – Added User Time In/Out and improved printing
2018 – May Updates