iOps360 boasts 100% in-house customer support, at no additional charge. Our own team of agents are standing by during all business hours to answer any questions, provide support, and offer you assistance with setting up the best practices moving forward.
Our goal is rapid customer support 24/7. There are a number of different ways we can communicate and/or offer assistance depending on your needs:
Video Guides
In the top right corner of most pages, you can locate a button titled “Video Tutorial.” Clicking this button shows a pop-up with a video that showcases a quick overview of all features for the module. All videos are also available on our YouTube channel (here) as well as in the Video Guides option from the Resources Menu.
iOps360 Live Chat
Use the Green chat icon in the bottom right corner of any page to connect with one of our staff for basic questions, how-to guides, or any other concerns or assistance you may need. Live Chat is available during our standard business hours. (Monday-Friday 7:30am-5pm EST.)
Help Tickets
For any changes, feature requests, or ideas on how how iOps360 can improve for your team, you can create a Help Ticket. The Help Tickets page can be located in the Resources Menu. Using the Create Help Ticket button, you can create a detailed ticket that will allow our development team to reference your request and communicate with you regarding any details. You will also receive email updates and notifications when the request is updated or completed.
Schedule a Meeting:
If you would like to schedule an online meeting with iOps360, click here. (This link opens in a new window.)
Sales and Customer Support:
- By Email: sales@iOps360.com
- By Phone: (855) 811-0360 (Extension 2)
Customer Service:
- By Email: service@iOps360.com
- By Phone: (855) 811-0360 (No Extension)