Work Orders allow users to report issues and receive closed-loop communication as the issue is corrected. You can ensure you receive all the details needed to correct the issue by add Custom Questions to the Work Order Category.
Adding Custom Work Order Questions
- Click on “Features” -> “System Configuration“.
- Click on the “Inventory / WO” tab.
- Select “Work Order Categories & Reminders“.
- Click the Work Order Category from the list.
Once you’ve selected the Work Order Category, you can Add or Remove questions from the “Custom Questions” tab.
Each custom question will have a Title, Question Type, and if the field is Required. If you select a “List / Drop Down” as the question type, you can select from several data sources such as Users, Supervisors, Bases, etc or add your own custom choices.